Enhancing Nurse Collaboration in Remote Monitoring
Enhancing Nurse Collaboration in Remote Monitoring
ABOUT
ABOUT
ABOUT
Developed with Philips Healthcare and NUS, this telehealth tool connects bedside and remote nurses through patient prioritization and a communication log, improving collaboration and patient care.
Developed with Philips Healthcare and NUS, this telehealth tool connects bedside and remote nurses through patient prioritization and a communication log, improving collaboration and patient care.
PROJECT
PROJECT
PROJECT
Location / Umeå, Sweden
Location / Umeå, Sweden
Location / Umeå, Sweden
Time / November, 2024
Time / November, 2024
Time / November, 2024
Team / Anja Bedrick, Henning Birgersson, Irma Svenningson
Team / Anja Bedrick, Henning Birgersson, Irma Svenningson
Team / Anja Bedrick, Henning Birgersson, Irma Svenningson
Interface Design
Interface Design
Interface Design
Interaction Design
Interaction Design
Interaction Design
Healthcare
Healthcare
Healthcare
Specialized Product
Specialized Product
Specialized Product
Background
Background
Background
Shared tasks and trusted hands remote monitoring brings both care and complexity
Shared tasks and trusted hands remote monitoring brings both care and complexity
Telehealth extends care through remote monitoring and video calls, but also increases nurses’ data workload; this project with Philips Healthcare and Norrlands Universitetssjukhus introduces a tool to support bedside–remote collaboration, easing workload and restoring time for patient care
Telehealth extends care through remote monitoring and video calls, but also increases nurses’ data workload; this project with Philips Healthcare and Norrlands Universitetssjukhus introduces a tool to support bedside–remote collaboration, easing workload and restoring time for patient care
Telehealth extends care through remote monitoring and video calls, but also increases nurses’ data workload; this project with Philips Healthcare and Norrlands Universitetssjukhus introduces a tool to support bedside–remote collaboration, easing workload and restoring time for patient care
Patient Monitoring
Telehealth Growth
Telehealth Centers
Better Communication
Research
Research
Research
Field observations and patient stories reveal collaboration insights between nurses
Field observations and patient stories reveal collaboration insights between nurses
Observations in ICU, postoperative, and pediatric wards and interviews with staff and a telemedicine expert revealed collaboration challenges and critical touchpoints for telehealth support in the postoperative ward
Observations in ICU, postoperative, and pediatric wards and interviews with staff and a telemedicine expert revealed collaboration challenges and critical touchpoints for telehealth support in the postoperative ward
Observations in ICU, postoperative, and pediatric wards and interviews with staff and a telemedicine expert revealed collaboration challenges and critical touchpoints for telehealth support in the postoperative ward
Research and interviews organized into individual stories to uncover recurring patterns and insights, a key story shaped into a simulated postoperative journey. Through body-storming, interactions between patient, bedside nurse, and telehealth nurse reenacted to explore connections and identify critical touchpoints in collaboration
Research and interviews organized into individual stories to uncover recurring patterns and insights, a key story shaped into a simulated postoperative journey. Through body-storming, interactions between patient, bedside nurse, and telehealth nurse reenacted to explore connections and identify critical touchpoints in collaboration
Alarm
Experience
Communication
Work Environment
Hover to see stories
Hover to see stories
Trust built between bedside and telehealth nurses through unified collaboration, where communication flows via bedside monitors. The patient stays connected with the bedside nurse, while the telehealth nurse supports through data-driven insights. The key challenge centers on how communication sustains trust and enables quality care
Trust built between bedside and telehealth nurses through unified collaboration, where communication flows via bedside monitors. The patient stays connected with the bedside nurse, while the telehealth nurse supports through data-driven insights. The key challenge centers on how communication sustains trust and enables quality care
Telehealth Nurse
Patient
Bedside Nurse
Hover to see roles
Hover to see roles
Details
Details
Details
Prioritizing Human Care through Trusted Telehealth
Prioritizing Human Care through Trusted Telehealth
The system provides tailored interfaces for bedside and remote nurses with dynamic patient cards, a communication log, real-time waveform sharing, and voice-to-text messaging, using visual cues to foster trust and teamwork
The system provides tailored interfaces for bedside and remote nurses with dynamic patient cards, a communication log, real-time waveform sharing, and voice-to-text messaging, using visual cues to foster trust and teamwork
The system provides tailored interfaces for bedside and remote nurses with dynamic patient cards, a communication log, real-time waveform sharing, and voice-to-text messaging, using visual cues to foster trust and teamwork
How might we design a system that builds trust for telehealth collaboration, equipping telehealth nurses with tools to enable bedside nurses to prioritize human presence?
How might we design a system that builds trust for telehealth collaboration, equipping telehealth nurses with tools to enable bedside nurses to prioritize human presence?
Flexible Patient Views for Telehealth Prioritization
Flexible Patient Views for Telehealth Prioritization
Flexible Patient Views for Telehealth Prioritization
The dynamic card layout allows telehealth nurses to display patient populations in multiple ways, showing either fewer critical patients or a larger number of more stable patients depending on their current focus
The dynamic card layout allows telehealth nurses to display patient populations in multiple ways, showing either fewer critical patients or a larger number of more stable patients depending on their current focus
The dynamic card layout allows telehealth nurses to display patient populations in multiple ways, showing either fewer critical patients or a larger number of more stable patients depending on their current focus
Real-Time Nurse Awareness
Real-Time Nurse Awareness
Real-Time Nurse Awareness
The system uses animated cues on patient cards to indicate a nurse’s presence. Telehealth and bedside nurses can see when the other is interacting with a patient’s information, fostering real-time awareness and smoother coordination
The system uses animated cues on patient cards to indicate a nurse’s presence. Telehealth and bedside nurses can see when the other is interacting with a patient’s information, fostering real-time awareness and smoother coordination
The system uses animated cues on patient cards to indicate a nurse’s presence. Telehealth and bedside nurses can see when the other is interacting with a patient’s information, fostering real-time awareness and smoother coordination
The telehealth interface uses dynamic patient cards that adjust size and detail based on urgency, highlighting different vitals and conditions for efficient prioritization. A message log on the right organizes all patient-related communication by tabs and time, supporting both general overviews and focused care group collaboration
The telehealth interface uses dynamic patient cards that adjust size and detail based on urgency, highlighting different vitals and conditions for efficient prioritization. A message log on the right organizes all patient-related communication by tabs and time, supporting both general overviews and focused care group collaboration
Default Vitals
Default Vitals
Selected Vitals
Selected Vitals
Alarm Vitals
Alarm Vitals
Telehealth Log
Telehealth Log
Telehealth In View
Telehealth In View
The bedside interface shows real-time patient waveforms and supports voice, text, and call communication, with visual cues indicating when both nurses view the same patient
The bedside interface shows real-time patient waveforms and supports voice, text, and call communication, with visual cues indicating when both nurses view the same patient
Bedside Nurse View
Bedside Nurse View
The waveform fills the screen by default. Nurses can send voice messages via the audio note button, automatically transcribed with edit and re-record options. The log also supports quick messages, calls, and text input for flexible, real-time collaboration
The waveform fills the screen by default. Nurses can send voice messages via the audio note button, automatically transcribed with edit and re-record options. The log also supports quick messages, calls, and text input for flexible, real-time collaboration
Audio Note
Audio Note
Communication Log
Communication Log
Presence Indicator
Presence Indicator
Concept Video
Concept Video
Concept Video
#Project Insights
#Project Insights
At the end of the project, outcomes are showcased through stories. Various ideas and solutions are connected, using stories collected during research as a starting point, while experimenting with interaction design methods such as bodystorming, Crazy Eight, Brainwriting, and Journey Mapping
At the end of the project, outcomes are showcased through stories. Various ideas and solutions are connected, using stories collected during research as a starting point, while experimenting with interaction design methods such as bodystorming, Crazy Eight, Brainwriting, and Journey Mapping
Research Phase Video Making
Research Phase Video Making
Research Phase Video Making
Concept Video Production
Concept Video Production
Concept Video Production
By simulating the system’s operation through stories, the project addressed the challenges posed to young designers by limited field observations and the inherent complexity of the professional domain. With the help of tools, reference materials, and imagination, we carefully reconstructed real scenarios and workflows
By simulating the system’s operation through stories, the project addressed the challenges posed to young designers by limited field observations and the inherent complexity of the professional domain. With the help of tools, reference materials, and imagination, we carefully reconstructed real scenarios and workflows
By simulating the system’s operation through stories, the project addressed the challenges posed to young designers by limited field observations and the inherent complexity of the professional domain. With the help of tools, reference materials, and imagination, we carefully reconstructed real scenarios and workflows