Enhancing Nurse Collaboration in Remote Monitoring
Enhancing Nurse Collaboration in Remote Monitoring
加强远程监测中的护士协作
ABOUT
ABOUT
ABOUT
关于
Developed with Philips Healthcare and NUS, this telehealth tool connects bedside and remote nurses through patient prioritization and a communication log, improving collaboration and patient care.
Developed with Philips Healthcare and NUS, this telehealth tool connects bedside and remote nurses through patient prioritization and a communication log, improving collaboration and patient care.
该远程医疗工具与飞利浦医疗保健公司和于默奥大学医院合作，通过患者优先排序和沟通日志将床边护士和远程护士连接起来，从而改善协作和患者护理
PROJECT
PROJECT
PROJECT
项目
Location / Umeå, Sweden
Location / Umeå, Sweden
Location / Umeå, Sweden
地点 / 瑞典 于默奥
Time / November, 2024
Time / November, 2024
Time / November, 2024
时间 / 2024, 12
Team / Anja Bedrick, Henning Birgersson, Irma Svenningson
Team / Anja Bedrick, Henning Birgersson, Irma Svenningson
Team / Anja Bedrick, Henning Birgersson, Irma Svenningson
团队 / Anja Bedrick, Henning Birgersson, Irma Svenningson
Interface Design
Interface Design
Interface Design
界面设计
Interaction Design
Interaction Design
Interaction Design
交互设计
Healthcare
Healthcare
Healthcare
医疗
Specialized Product
Specialized Product
Specialized Product
专业产品
Background
Background
Background
背景
Shared tasks and trusted hands remote monitoring brings both care and complexity
Shared tasks and trusted hands remote monitoring brings both care and complexity
共享任务和值得信赖的远程监控既带来了关怀，也带来了复杂性
Telehealth extends care through remote monitoring and video calls, but also increases nurses’ data workload; this project with Philips Healthcare and Norrlands Universitetssjukhus introduces a tool to support bedside–remote collaboration, easing workload and restoring time for patient care
Telehealth extends care through remote monitoring and video calls, but also increases nurses’ data workload; this project with Philips Healthcare and Norrlands Universitetssjukhus introduces a tool to support bedside–remote collaboration, easing workload and restoring time for patient care
Telehealth extends care through remote monitoring and video calls, but also increases nurses’ data workload; this project with Philips Healthcare and Norrlands Universitetssjukhus introduces a tool to support bedside–remote collaboration, easing workload and restoring time for patient care
远程医疗通过远程监测和视频通话扩展了护理范围，但也增加了护士的数据工作量。项目与飞利浦医疗保健部门与于默奥大学医院合作，引入了一种工具，以支持床旁远程协作，从而减轻工作负担，并为患者护理腾出更多时间
Patient Monitoring
监测患者
Telehealth Growth
远程医疗趋势
Telehealth Centers
远程医疗中心
Better Communication
高效沟通
Research
Research
Research
调研
Field observations and patient stories reveal collaboration insights between nurses
Field observations and patient stories reveal collaboration insights between nurses
实地观察和患者故事揭示了护士之间协作的见解
Observations in ICU, postoperative, and pediatric wards and interviews with staff and a telemedicine expert revealed collaboration challenges and critical touchpoints for telehealth support in the postoperative ward
Observations in ICU, postoperative, and pediatric wards and interviews with staff and a telemedicine expert revealed collaboration challenges and critical touchpoints for telehealth support in the postoperative ward
Observations in ICU, postoperative, and pediatric wards and interviews with staff and a telemedicine expert revealed collaboration challenges and critical touchpoints for telehealth support in the postoperative ward
通过在重症监护室、术后病房和儿科病房的观察，以及对工作人员和远程医疗专家的访谈，项目揭示了术后病房远程医疗支持方面存在的协作挑战和关键接触点
Research and interviews organized into individual stories to uncover recurring patterns and insights, a key story shaped into a simulated postoperative journey. Through body-storming, interactions between patient, bedside nurse, and telehealth nurse reenacted to explore connections and identify critical touchpoints in collaboration
Research and interviews organized into individual stories to uncover recurring patterns and insights, a key story shaped into a simulated postoperative journey. Through body-storming, interactions between patient, bedside nurse, and telehealth nurse reenacted to explore connections and identify critical touchpoints in collaboration
研究和访谈被整理成一个个独立的故事，以揭示反复出现的模式和见解，并将一个关键故事构建成一个模拟的术后康复过程。通过模拟患者、床边护士和远程医疗护士之间的互动，运用“身体风暴”法来探索彼此间的联系，并识别协作中的关键节点
Alarm
警报
Experience
经验
Communication
沟通
Work Environment
工作环境
Hover to see stories
Hover to see stories
Trust built between bedside and telehealth nurses through unified collaboration, where communication flows via bedside monitors. The patient stays connected with the bedside nurse, while the telehealth nurse supports through data-driven insights. The key challenge centers on how communication sustains trust and enables quality care
Trust built between bedside and telehealth nurses through unified collaboration, where communication flows via bedside monitors. The patient stays connected with the bedside nurse, while the telehealth nurse supports through data-driven insights. The key challenge centers on how communication sustains trust and enables quality care
通过统一协作，床边护士和远程医疗护士之间建立起信任，通过床边显示器进行沟通。患者与床边护士保持联系，而远程医疗护士则通过数据驱动的洞察提供支持。挑战关键在于如何通过沟通来维持信任并确保高质量的护理
Telehealth Nurse
远程医疗护士
Patient
病人
Bedside Nurse
床边医疗护士
Hover to see roles
Hover to see roles
Details
Details
Details
设计细节
Prioritizing Human Care through Trusted Telehealth
Prioritizing Human Care through Trusted Telehealth
通过值得信赖的远程医疗优先考虑人文关怀
The system provides tailored interfaces for bedside and remote nurses with dynamic patient cards, a communication log, real-time waveform sharing, and voice-to-text messaging, using visual cues to foster trust and teamwork
The system provides tailored interfaces for bedside and remote nurses with dynamic patient cards, a communication log, real-time waveform sharing, and voice-to-text messaging, using visual cues to foster trust and teamwork
The system provides tailored interfaces for bedside and remote nurses with dynamic patient cards, a communication log, real-time waveform sharing, and voice-to-text messaging, using visual cues to foster trust and teamwork
该系统为床边护士和远程护士提供定制界面，包括动态患者卡片、通信日志、实时波形共享和语音转文本消息功能，并利用视觉提示来促进信任和团队合作
How might we design a system that builds trust for telehealth collaboration, equipping telehealth nurses with tools to enable bedside nurses to prioritize human presence?
How might we design a system that builds trust for telehealth collaboration, equipping telehealth nurses with tools to enable bedside nurses to prioritize human presence?
我们如何设计一个能够建立远程医疗协作信任的系统，为远程医疗护士配备工具，使床边护士能够优先考虑人际互动？
Flexible Patient Views for Telehealth Prioritization
Flexible Patient Views for Telehealth Prioritization
Flexible Patient Views for Telehealth Prioritization
动态患者卡片，用于远程医疗优先排序
The dynamic card layout allows telehealth nurses to display patient populations in multiple ways, showing either fewer critical patients or a larger number of more stable patients depending on their current focus
The dynamic card layout allows telehealth nurses to display patient populations in multiple ways, showing either fewer critical patients or a larger number of more stable patients depending on their current focus
The dynamic card layout allows telehealth nurses to display patient populations in multiple ways, showing either fewer critical patients or a larger number of more stable patients depending on their current focus
这种动态卡片布局允许远程医疗护士以根据他们当前的关注重点展示患者群体，卡片大小和细节会根据病情紧急程度自动调整，突出显示不同的生命体征和病情，以便高效地进行优先级排序
Real-Time Nurse Awareness
Real-Time Nurse Awareness
Real-Time Nurse Awareness
实时护士意识
The system uses animated cues on patient cards to indicate a nurse’s presence. Telehealth and bedside nurses can see when the other is interacting with a patient’s information, fostering real-time awareness and smoother coordination
The system uses animated cues on patient cards to indicate a nurse’s presence. Telehealth and bedside nurses can see when the other is interacting with a patient’s information, fostering real-time awareness and smoother coordination
The system uses animated cues on patient cards to indicate a nurse’s presence. Telehealth and bedside nurses can see when the other is interacting with a patient’s information, fostering real-time awareness and smoother coordination
该系统利用患者卡片上的动态提示来显示护士的存在，两类护士可以看到对方何时正在操作患者信息，从而促进实时沟通和更顺畅的协作
The telehealth interface uses dynamic patient cards that adjust size and detail based on urgency, highlighting different vitals and conditions for efficient prioritization. A message log on the right organizes all patient-related communication by tabs and time, supporting both general overviews and focused care group collaboration
The telehealth interface uses dynamic patient cards that adjust size and detail based on urgency, highlighting different vitals and conditions for efficient prioritization. A message log on the right organizes all patient-related communication by tabs and time, supporting both general overviews and focused care group collaboration
远程护士界面采用动态患者卡片，右侧的消息日志按标签和时间整理所有与患者相关的沟通信息，既支持概览，也支持针对特定护理团队的协作
Default Vitals
Default Vitals
默认状态
Selected Vitals
Selected Vitals
选定状态
Alarm Vitals
Alarm Vitals
警报状态
Telehealth Log
Telehealth Log
医疗日志
Telehealth In View
Telehealth In View
远程护士界面
The bedside interface shows real-time patient waveforms and supports voice, text, and call communication, with visual cues indicating when both nurses view the same patient
The bedside interface shows real-time patient waveforms and supports voice, text, and call communication, with visual cues indicating when both nurses view the same patient
床旁界面可实时显示患者波形，并支持语音、文本和呼叫通信，同时通过视觉提示表明两类护士此时正在查看同一患者
Bedside Nurse View
Bedside Nurse View
床边护士视角
The waveform fills the screen by default. Nurses can send voice messages via the audio note button, automatically transcribed with edit and re-record options. The log also supports quick messages, calls, and text input for flexible, real-time collaboration
The waveform fills the screen by default. Nurses can send voice messages via the audio note button, automatically transcribed with edit and re-record options. The log also supports quick messages, calls, and text input for flexible, real-time collaboration
波形图默认铺满屏幕。护士可以通过语音留言按钮发送语音消息，系统会自动转录，并提供编辑和重新录制选项。日志还支持快速消息、通话和文本输入，实现灵活的实时协作
Audio Note
Audio Note
音频笔记
Communication Log
Communication Log
通信日志
Presence Indicator
Presence Indicator
存在指示器
Concept Video
Concept Video
Concept Video
概念视频
#Project Insights
#Project Insights
#项目洞察
At the end of the project, outcomes are showcased through stories. Various ideas and solutions are connected, using stories collected during research as a starting point, while experimenting with interaction design methods such as bodystorming, Crazy Eight, Brainwriting, and Journey Mapping
At the end of the project, outcomes are showcased through stories. Various ideas and solutions are connected, using stories collected during research as a starting point, while experimenting with interaction design methods such as bodystorming, Crazy Eight, Brainwriting, and Journey Mapping
该项目通过故事模拟系统运行，以调研期间收集的真实故事为起点，精心重构了真实场景和工作流程，解决了年轻设计师因实地观察有限和专业领域固有的复杂性而面临的挑战
Research Phase Video Making
Research Phase Video Making
Research Phase Video Making
研究阶段视频制作
Concept Video Production
Concept Video Production
Concept Video Production
概念视频制作
By simulating the system’s operation through stories, the project addressed the challenges posed to young designers by limited field observations and the inherent complexity of the professional domain. With the help of tools, reference materials, and imagination, we carefully reconstructed real scenarios and workflows
By simulating the system’s operation through stories, the project addressed the challenges posed to young designers by limited field observations and the inherent complexity of the professional domain. With the help of tools, reference materials, and imagination, we carefully reconstructed real scenarios and workflows
By simulating the system’s operation through stories, the project addressed the challenges posed to young designers by limited field observations and the inherent complexity of the professional domain. With the help of tools, reference materials, and imagination, we carefully reconstructed real scenarios and workflows