Developed with Philips Healthcare and NUS, this telehealth tool connects bedside and remote nurses through patient prioritization and a communication log, improving collaboration and patient care.
Shared tasks and trusted hands remote monitoring brings both care and complexity
Patient Monitoring
Telehealth Growth
Telehealth Centers
Better Communication
Field observations and patient stories reveal collaboration insights between nurses
Research and interviews organized into individual stories to uncover recurring patterns and insights, a key story shaped into a simulated postoperative journey. Through body-storming, interactions between patient, bedside nurse, and telehealth nurse reenacted to explore connections and identify critical touchpoints in collaboration
Alarm
Experience
Communication
Work Environment
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Trust built between bedside and telehealth nurses through unified collaboration, where communication flows via bedside monitors. The patient stays connected with the bedside nurse, while the telehealth nurse supports through data-driven insights. The key challenge centers on how communication sustains trust and enables quality care
Telehealth Nurse
Patient
Bedside Nurse
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Prioritizing Human Care through Trusted Telehealth
How might we design a system that builds trust for telehealth collaboration, equipping telehealth nurses with tools to enable bedside nurses to prioritize human presence?
The telehealth interface uses dynamic patient cards that adjust size and detail based on urgency, highlighting different vitals and conditions for efficient prioritization. A message log on the right organizes all patient-related communication by tabs and time, supporting both general overviews and focused care group collaboration
Default Vitals
Selected Vitals
Alarm Vitals
Telehealth Log
Telehealth In View
The bedside interface shows real-time patient waveforms and supports voice, text, and call communication, with visual cues indicating when both nurses view the same patient
Bedside Nurse View
The waveform fills the screen by default. Nurses can send voice messages via the audio note button, automatically transcribed with edit and re-record options. The log also supports quick messages, calls, and text input for flexible, real-time collaboration
Audio Note
Communication Log
Presence Indicator
Project Insights
At the end of the project, outcomes are showcased through stories. Various ideas and solutions are connected, using stories collected during research as a starting point, while experimenting with interaction design methods such as bodystorming, Crazy Eight, Brainwriting, and Journey Mapping
