Supporting older adults in navigating life transitions through service design
Supporting older adults in navigating life transitions through service design
Supporting older adults in navigating life transitions through service design
ABOUT
ABOUT
ABOUT
This project collaborates with residents over 65 in Umeå, using service design to help them strengthen social connections, expand networks, and adapt to changes in a rapidly evolving society
This project collaborates with residents over 65 in Umeå, using service design to help them strengthen social connections, expand networks, and adapt to changes in a rapidly evolving society
This project collaborates with residents over 65 in Umeå, using service design to help them strengthen social connections, expand networks, and adapt to changes in a rapidly evolving society
PROJECT
PROJECT
PROJECT
Location / Umeå, Sweden
Location / Umeå, Sweden
Location / Umeå, Sweden
Time / April, 2025
Time / April, 2025
Time / April, 2025
Team / Jonatan Wickström, Simon Ljungblahd, Zeynep Emiroglu
Team / Jonatan Wickström, Simon Ljungblahd, Zeynep Emiroglu
Team / Jonatan Wickström, Simon Ljungblahd, Zeynep Emiroglu
Service Design
Service Design
Service Design
UI Design
UI Design
UI Design
System
System
System
Participatory Design
Participatory Design
Participatory Design
Background
Background
Background
As Sweden’s population ages, older adults face complex challenges in balancing personal needs with emerging demands
This project, in collaboration with “Vän i Umeå” and “Umeå KOMMUN,” uses service design to explore how they, supported by families and communities, can stay engaged and navigate societal change
As Sweden’s population ages, older adults face complex challenges in balancing personal needs with emerging demands
This project, in collaboration with “Vän i Umeå” and “Umeå KOMMUN,” uses service design to explore how they, supported by families and communities, can stay engaged and navigate societal change
As Sweden’s population ages, older adults face complex challenges in balancing personal needs with emerging demands
This project, in collaboration with “Vän i Umeå” and “Umeå KOMMUN,” uses service design to explore how they, supported by families and communities, can stay engaged and navigate societal change
Research
Research
Research
We engaged older adults (65+) in Umeå through interviews and co-creative workshops, mapping key life transitions and highlighting the vital role of family and friends in addressing challenges
We engaged older adults (65+) in Umeå through interviews and co-creative workshops, mapping key life transitions and highlighting the vital role of family and friends in addressing challenges
We engaged older adults (65+) in Umeå through interviews and co-creative workshops, mapping key life transitions and highlighting the vital role of family and friends in addressing challenges
Staying in the loop through people-centered navigation
Staying in the loop through people-centered navigation
Staying in the loop through people-centered navigation
Empowering older adults by engaging their close circles to navigate life changes and build independence. This way leverages family and friends as trusted support networks, helping them stay socially connected and adapt to evolving challenges
Empowering older adults by engaging their close circles to navigate life changes and build independence. This way leverages family and friends as trusted support networks, helping them stay socially connected and adapt to evolving challenges
Empowering older adults by engaging their close circles to navigate life changes and build independence. This way leverages family and friends as trusted support networks, helping them stay socially connected and adapt to evolving challenges
In-person social circle
In-person social circle
In-person social circle
Older people
Older people
Older people
Prefer seeking help from trusted others rather than finding information or ways on their own
Prefer seeking help from trusted others rather than finding information or ways on their own
Prefer seeking help from trusted others rather than finding information or ways on their own
Remote connection
Remote connection
Remote connection
Distant loved ones staying connected via calls, messaging, and social media
Distant loved ones staying connected via calls, messaging, and social media
Distant loved ones staying connected via calls, messaging, and social media
Kompassverket：a service system for social connection and support
Kompassverket：a service system for social connection and support
Kompassverket：a service system for social connection and support
Kompassverket combines workshops and a digital platform to help pensioners and their close circles communicate, collaborate, and share practical guidance. Centered on trust and accessibility, it enables them to manage everyday issues remotely and navigate life’s transitions more confidently
Kompassverket combines workshops and a digital platform to help pensioners and their close circles communicate, collaborate, and share practical guidance. Centered on trust and accessibility, it enables them to manage everyday issues remotely and navigate life’s transitions more confidently
Kompassverket combines workshops and a digital platform to help pensioners and their close circles communicate, collaborate, and share practical guidance. Centered on trust and accessibility, it enables them to manage everyday issues remotely and navigate life’s transitions more confidently
Users
Users
Explorer
Explorer
The pensioner actively exploring information, learning to use digital tools, or participating in activities to become more independent
The pensioner actively exploring information, learning to use digital tools, or participating in activities to become more independent
The pensioner actively exploring information, learning to use digital tools, or participating in activities to become more independent
Navigator
Navigator
Trusted close circle members who guide and support pensioners, helping them access information and build confidence
Trusted close circle members who guide and support pensioners, helping them access information and build confidence
Trusted close circle members who guide and support pensioners, helping them access information and build confidence
Service
Service
Online
Online
An application for creating close circles, sharing information, collaborating, and documenting progress
An application for creating close circles, sharing information, collaborating, and documenting progress
An application for creating close circles, sharing information, collaborating, and documenting progress
Offline
Organizations
Flyers, info centers, and onboarding workshops in familiar spaces to build trust and teach service use
Flyers, info centers, and onboarding workshops in familiar spaces to build trust and teach service use
Flyers, info centers, and onboarding workshops in familiar spaces to build trust and teach service use
Supporter
Supporter
DIGG
DIGG
Provides funding and strategic backing to promote digital inclusion for older adults
Provides funding and strategic backing to promote digital inclusion for older adults
Provides funding and strategic backing to promote digital inclusion for older adults
Local organizations
Organizations
Local partners (libraries, community centers) hosting events, offering support, and fostering community trust
Local partners (libraries, community centers) hosting events, offering support, and fostering community trust
Local partners (libraries, community centers) hosting events, offering support, and fostering community trust
The service moves through three stages: discovering it via community touchpoints, onboarding through workshops or self-guided resources, and using the platform to share knowledge and gradually transition from explorer to navigator
The service moves through three stages: discovering it via community touchpoints, onboarding through workshops or self-guided resources, and using the platform to share knowledge and gradually transition from explorer to navigator
Warming Up
Warming Up
Warming Up
Clarify needs, goals, and reasons for adding close-circle members, guided by prompts to define problems and aims
Clarify needs, goals, and reasons for adding close-circle members, guided by prompts to define problems and aims
Clarify needs, goals, and reasons for adding close-circle members, guided by prompts to define problems and aims
Calling
Calling
Calling
Face-to-face video calls where explorers share issues and navigators annotate and guide in real time
Face-to-face video calls where explorers share issues and navigators annotate and guide in real time
Face-to-face video calls where explorers share issues and navigators annotate and guide in real time
Creating Books
Creating Books
Creating Books
Call notes are archived, edited, and saved into organized digital notebooks
Call notes are archived, edited, and saved into organized digital notebooks
Call notes are archived, edited, and saved into organized digital notebooks
Digital Library
Digital Library
Digital Library
Notebooks are categorized and shared, helping new explorers learn and solve similar issues
Notebooks are categorized and shared, helping new explorers learn and solve similar issues
Notebooks are categorized and shared, helping new explorers learn and solve similar issues
©️Chenxi Li 2025
©️Chenxi Li 2025